How can we help?

Email ELARO Support with your booking reference and a short description of what you need. For pickup help, include your current location and agreed pickup time. For an active-trip issue, use URGENT and your booking reference in the subject.

Our team coordinates booking questions and pickup issues with our local transport partner. Response times vary; instant responses and round-the-clock coverage are not guaranteed.

Our support team handles your request and coordinates pickup questions with the on-duty Dispatcher for your node. Local coordination can be escalated to the Manager; refund decisions are handled by ELARO’s financial team.

Use your private booking page for the current booking status, meeting guidance and assigned driver details. A booking code helps us find your request but does not authorize access or changes.

ELARO Support is not an emergency service. In an immediate safety or health emergency, contact the appropriate local emergency service first. Do not email card details, passwords or private booking links.

No public phone, WhatsApp, LINE or WeChat support path is currently listed.

ELARO is the customer brand, backed by the AXO-8 business brand. Your transfer is performed by our local transport partner.