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ELARO

ELARO terms

Terms of Service

These Stage 1 terms explain the ELARO request-first booking process. They are intentionally practical: a request is not yet a confirmed or paid ride.

Last updated: 9 September 2026

1. Who provides the service

ELARO is the public booking brand used by AXO-8 s.p., Slovenia for this Stage 1 service.

Your transportation is fulfilled by a local transport partner in Thailand. ELARO coordinates the customer booking record, price confirmation, payment request when enabled, support communication and driver-detail handoff.

2. How a booking becomes confirmed

  1. You send a ride request with accurate trip and contact details.
  2. ELARO checks vehicle availability with the local transport partner.
  3. ELARO confirms the vehicle, final customer price and any approved alternative.
  4. When payments are available, ELARO sends a secure payment link.
  5. The booking is confirmed only after ELARO verifies the payment result and tells you it is confirmed.

Submitting the form, receiving an ELA reference or returning from a payment page does not by itself confirm a ride.

3. Prices and changes

The displayed launch prices apply to the stated Bangkok Suvarnabhumi Airport to Pattaya service and selected add-ons. Other routes, XL/long vans and material trip changes require a separate quote.

An English-speaking driver request costs an additional 250 THB when confirmed and remains subject to availability. ELARO will present the confirmed customer total before asking for payment.

A local partner may propose a material alternative. ELARO will not silently substitute it or request payment for it before customer approval.

4. Your responsibilities

  • Provide accurate pickup, destination, date, time, flight, passenger, luggage and contact information.
  • Keep your WhatsApp and email available for availability, payment and pickup communication.
  • Review the confirmed route, vehicle request, price and any special terms before paying.
  • Tell ELARO promptly if flight or trip details change.

5. Timing, availability and pickup

Book at least four hours before pickup for standard handling. Requests inside four hours remain possible but are urgent and subject to availability; requests inside two hours are last-minute and availability is not guaranteed.

Specific waiting, route-change and no-show conditions must be communicated with the confirmed offer before payment where they apply. Do not assume that a request includes unlimited waiting or unapproved route changes.

6. Cancellations, refunds and problems

Before payment, ask ELARO to close the request and no ELARO customer payment will have been collected for that request.

After payment, any cancellation window, fee or refund eligibility must follow the terms shown with the confirmed offer. The detailed launch cancellation schedule is not yet published; do not pay unless those terms have been provided and you accept them.

See the Cancellation & Refund Policy and contact ELARO promptly if a driver, vehicle, pickup or payment problem occurs.

7. Privacy and mandatory rights

ELARO uses booking and contact information to coordinate the requested service. The Privacy Policy explains the current data flow.

Nothing in these terms removes rights that cannot lawfully be excluded. Final entity identifiers, governing-law wording and the unrestricted paid-service legal review remain pending before payment activation.