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ELARO

Your information

Privacy Policy

ELARO collects the information needed to arrange your requested trip, communicate with you and keep the booking secure. We do not make your booking publicly searchable.

Last updated: 9 September 2026

1. Data controller and service structure

For Stage 1, AXO-8 s.p., Slovenia operates the ELARO customer booking service. Transportation is fulfilled by a local transport partner in Thailand.

The registered-address and dedicated privacy-contact details still require verified publication before unrestricted paid launch. Until then, privacy requests can be raised through the same ELARO communication channel used for the booking.

2. Information we collect

  • Name, email, WhatsApp and optional LINE/WeChat contact.
  • Pickup, destination, service date and time, flight, passenger and luggage information.
  • Vehicle, child-seat, language and relevant special-service requests.
  • Booking status, operational history, support messages and incident information.
  • Source/campaign information carried by the page and limited technical/security records needed to protect the service.
  • When payment is enabled, payment status and provider references; ELARO does not need to receive your full card details from hosted Checkout.

3. Why we use it

  • To validate, price and coordinate your transport request.
  • To check local availability and provide the operational details needed for pickup.
  • To communicate confirmation, payment and driver information.
  • To provide support, investigate incidents and maintain an auditable booking history.
  • To secure the service and meet applicable record-keeping obligations.

4. Who receives it

ELARO shares only the operational information needed by the assigned local transport partner and driver. Drivers do not receive customer history, retail price, partner cost, marketing information or other bookings.

Necessary hosting, database and payment service providers may process limited information on ELARO's behalf. ELARO does not treat a spreadsheet, LINE conversation or browser redirect as the authoritative booking or payment record.

5. Security, retention and international processing

ELARO uses restricted access, named operator accounts with MFA, node-scoped permissions and private booking records. A public ELA code is a reference, not an access credential.

Information may be processed in Slovenia, Thailand and locations used by necessary service providers. ELARO keeps information only for booking, support, security and applicable legal needs. The detailed retention schedule and international-transfer legal wording remain subject to professional review before unrestricted scale.

6. Your choices and requests

You may ask ELARO to correct inaccurate booking/contact data or request access, deletion or restriction where applicable. Some operational, security or legal records may need to be retained.

For help, use the original ELARO booking conversation and include your ELA reference, or follow the options on the Contact & Support page.